Bridging the Gap: Collaborative Solutions to Commercial Leakage in Tolling
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The financial and operational success of tolling infrastructure hinges on addressing one critical challenge: commercial leakage. This persistent issue, encompassing uncollected toll revenue due to technical inefficiencies, evasion, and other factors, threatens the viability of projects and partnerships alike.
In our latest white paper, “Bridging the Gap: Collaborative Solutions to Commercial Leakage in Tolling,” we explore how developers, owners, and agencies can transform this challenge into an opportunity for partnership and innovation. By aligning perspectives and embracing advanced strategies, stakeholders can build a resilient tolling ecosystem that delivers lasting value.
This resource provides actionable insights on how to:
- Understand the financial and operational implications of commercial leakage.
- Leverage advanced technology and enforcement strategies to mitigate revenue loss.
- Foster collaboration between public and private stakeholders to align goals and manage risks effectively.
- Build a future-ready tolling system that adapts to evolving technologies and user expectations.
Discover how collaboration and innovation can bridge the gap and create a sustainable future for tolling infrastructure.
Meet the Authors:
Wendy Griffin, CPM, is a Principal Consultant at RS&H with over 35 years of expertise in governmental accounting, auditing, and tolling operations. A Certified Public Manager and IBTTA Leadership Academy graduate, she excels in revenue recovery, system integration, and operational excellence, delivering innovative solutions for sustainable tolling programs.
Dean El-Baz, PE, is a Program Director at RS&H with nearly 20 years of expertise in P3 transportation projects. A registered professional engineer in 13 states, he excels in procurement, quality management, and stakeholder engagement, delivering innovative solutions and ensuring compliance on high-profile infrastructure projects across the U.S.
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The Technical Excellence award goes to Timothy Barry, a nationally recognized subject matter expert in concrete segmental bridge construction, with over two decades of trailblazing contributions that have reshaped industry standards.
