The tolling aspects of operations and maintenance are usually a high priority during pre-procurement and procurement. Through all the ups and downs of procurement there is not much time for owners to plan their management of the implementation, let alone the operations and long term maintenance. The details of the owner’s management processes, staffing and resources typically don’t get developed until sometime during construction when the operating period starts to become a reality. As the project moves forward and milestones are reached in both design and construction, the owner is able to take a step back and ask the question, “Now what?”