More and more commuters have recognized the convenience and benefits of managed lane roadways. Agencies are responding to this growing acceptance by expanding these facilities and creating a safe and efficient regional network of managed lanes. Due to the overall magnitude of these projects and their potential to dramatically improve mobility, agencies look to optimize toll operations by developing an end-to-end customer experience for motorists.
There are many tools in the congestion relief tool box that agencies around the country are using to address the problem. A key approach that addresses congestion while also serving the desire of people to use their vehicles is the development of managed lanes.
With all of the variable approaches to tolling, the one constant we seem to face is opposition. The success of the interstate system and gas tax funding make it difficult for some individuals to accept pricing in providing transportation solutions. Do not be surprised by resistance. Even if your project represents substantial improvement [...]
As you begin developing a tolling or managed lane facility in a new area, the challenge becomes how to introduce tolling in a manner that will quickly gain acceptance. Introducing tolls and managed lanes to new markets can effectively be broken down into the following five steps.
Managed lane projects are being developed nationwide as cost-effective congestion management relief tools. When developing an RFP, the agency should require close coordination between the toll system integrator and the design-build contractor. On many projects, the system integrator is hired under a separate contract from that of the contractor. But that could be [...]
The choice to use your toll facility often depends on how the customer feels about it. Marketing the benefits the facility provides is important to develop customer loyalty and community support. The first step in effectively marketing your facility is determining who is or should be your customer. Next, you can establish a [...]
As tolling has moved from collecting tolls in the lane to all electronic tolling where tolls are processed by account and by mail, the focus of tolls training has adapted to this change as well. From training staff on the use of manual lane terminals, vehicle classification and tour funds, we've moved the [...]
Toll industry technology is constantly evolving and changing the way we collect tolls. An Independent Engineer (IE) works with and oversees the system integrator to ensure system development is consistent with the requirements established by the agency. By having the IE serve in this role, the agency no longer has to rely on [...]
Violation processing often results in a percentage of unpaid tolls becoming uncollectable. This is a result of image review code offs, bad mailing addresses, and customers who won't respond to their bills and subsequent violation notices. Some agencies consider incorporating the expected uncollectable tolls into the overall tolls paid by everyone when establishing [...]
In developing a public-private partnership (P3) schedule for managed lanes, a toll consultant must determine its role during the initial stage of a project. Also, it should determine when and how the consultant should be integrated into the overall project approach, and whether early involvement justifies the cost. Typically, the initial project focus [...]