Rick Hurst

About Rick Hurst

As an industry leader in Toll Systems and Operations, Rick continues to focus on ensuring clients maximize system expenditures and operational cost control. He has more than 30 years of transportation experience, including serving as a Project Manager for the design of customer service centers, toll manuals, transaction processing, and more.

Toll Facility System Connectivity

By |2018-11-02T08:58:31-04:00March 15th, 2018|Tags: , , , |

More and more commuters have recognized the convenience and benefits of managed lane roadways. Agencies are responding to this growing acceptance by expanding these facilities and creating a safe and efficient regional network of managed lanes. Due to the overall magnitude of these projects and their potential to dramatically improve mobility, agencies look to optimize toll operations by developing an end-to-end customer experience for motorists.

Dealing with Toll Opposition

By |2018-11-02T09:12:16-04:00August 24th, 2017|Tags: , , , |

With all of the variable approaches to tolling, the one constant we seem to face is opposition. The success of the interstate system and gas tax funding make it difficult for some individuals to accept pricing in providing transportation solutions. Do not be surprised by resistance. Even if your project represents substantial improvement [...]

4 Reasons Why System Integrator & Contractor Coordination Will Enhance Managed Lane Projects

By |2018-12-13T15:03:18-04:00November 17th, 2016|Tags: , , , , |

Managed lane projects are being developed nationwide as cost-effective congestion management relief tools. When developing an RFP, the agency should require close coordination between the toll system integrator and the design-build contractor. On many projects, the system integrator is hired under a separate contract from that of the contractor. But that could be [...]

The Changing Role of Tolls Training

By |2018-11-02T09:24:31-04:00December 1st, 2015|Tags: , , , |

As tolling has moved from collecting tolls in the lane to all electronic tolling where tolls are processed by account and by mail, the focus of tolls training has adapted to this change as well. From training staff on the use of manual lane terminals, vehicle classification and tour funds, we've moved the [...]

The 4 Main Responsibilities of an Independent Engineer in System Deployment

By |2018-11-02T09:28:12-04:00June 16th, 2015|Tags: , , , |

Toll industry technology is constantly evolving and changing the way we collect tolls. An Independent Engineer (IE) works with and oversees the system integrator to ensure system development is consistent with the requirements established by the agency. By having the IE serve in this role, the agency no longer has to rely on [...]

The Secret to Self-Sustaining Violation Processing

By |2018-11-02T09:29:04-04:00June 16th, 2015|Tags: , , , |

Violation processing often results in a percentage of unpaid tolls becoming uncollectable. This is a result of image review code offs, bad mailing addresses, and customers who won't respond to their bills and subsequent violation notices. Some agencies consider incorporating the expected uncollectable tolls into the overall tolls paid by everyone when establishing [...]

Strategizing Schedules for Tolling Public-Private Partnerships

By |2018-11-02T09:33:20-04:00December 5th, 2014|Tags: , , , , |

In developing a public-private partnership (P3) schedule for managed lanes, a toll consultant must determine its role during the initial stage of a project. Also, it should determine when and how the consultant should be integrated into the overall project approach, and whether early involvement justifies the cost. Typically, the initial project focus [...]