We’ve all heard it before: communication is key. That statement is no less important when a tolling agency is planning the opening of a new toll road. In fact, effective communication is critical to a toll road’s initial success and continued progress down the road. Long before the back-office system (BOS) begins program changes [...]
Has the American public become a society of shunpikers? Chirstine O'Laughlin explores toll road avoidance and how to positively affect overall public opinion on tolling.
“Disruption is not something we set out to do. It is something that happens because of what we do.” According to Brian Solis, the world-renowned digital analyst, this is the essence of the disruptive technologies that now pervade all industries. And the toll industry is no exception. Disruptive technologies are radically different from the [...]